Returns & Exchanges

You can contact us at pawrawrdise@gmail.com. Please note that you may only proceed to do return upon receiving a confirmation email from us. 

To start a return, we have a within 14 days return policy starting from the shipped out date. All returned item(s) to us will be issued with store credits which comes with a three-month validity period. 

To be eligible for returns, items must be unworn, unwashed, unscented and with tags on, in their original packaging. All returns will be processed and handled via mail with a tracking service at pawrawrdise@gmail.com

We try our best to accept all returns as long as they reach us in a good condition and in their original state. In the unlikely event that a product is returned to us in an unsuitable condition, we will have to send it back to you, and all delivery costs will be borne by you, unless due to exceptional cases.

Do note that sales and discounted items (including items purchased using discount codes), gift cards are strictly not eligible for returns/exchanges.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Reasons listed below are NOT considered defects:

• We advise that all items by Pawrawrdise are to be hand-washed and NOT soaked. We do not guarantee that the items will not be altered (e.g. colour runs, size shrinks, etc.) after washed or soaked, and if this happens, Pawrawrdise will not be responsible and no return or exchange request will be entertained.
• Do take note that due to mass production, there will be a slight 0.5 - 0.8 inches difference in our given measurements. 
• Due to lighting and different monitor resolutions, do allow slight variation in the product colour. 
• For printed designs, prints may vary in terms of placement / symmetry / alignment / slight colour patches for each piece.
• Items with minor imperfections (e.g. loose threads, crease marks, slight dotted stains, misaligned buttons, etc.) are strictly not considered as defective pieces as it does not affect the overall appearance of the item.
• Quality not up to expectation or customer's subjective opinions and preference (inner lining, stitching, etc.)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, and returned item will be reimbursed as credits for your next purchase. Credits comes with a three-month validity period.